We'll gladly accept unworn, unwashed, or defective merchandise purchased at BBB for return. Merchandise must be postmarked within 30 days of the confirmed delivery date. Returns must be received in new condition- unwashed,unworn,unaltered, makeup free with tags ATTACHED. Jewelry and sale items are FINAL SALE. You will be notified via email that the return of your original form of payment has been issued. Original shipping costs are not refunded. 

If you select the $2.98 at checkout with RE:DO it gives you unlimited free returns for credit or exchanges for your order. We will process the return once it's delivered back to us. If you chose store credit, you will receive a gift card for the full amount of the item, or if you selected exchange, we will ship out the new size. However, if you prefer a full refund to your original payment method, you will need to pay the return shipping costs. Since we don’t process our returns until they are delivered, if you chose exchange and we no longer have the item, we will send you a gift card. 

To ensure fairness and equal opportunities for all our customers to enjoy the discounts and savings offered during sales, we kindly request that items purchased prior to the sale cannot be returned and repurchased at the discounted price.This policy is in place to prevent any misuse of the sale discounts and to maintain the integrity of our promotional events. We appreciate your understanding and cooperation in this matter.

If returning or exchanging via storefront: bring item(s) and order number in to receive refund or exchange.